Andy Giroux, Central Services Manager (Manager) Department of Administrative & Financial Services Andy is the ultimate professional in his field. In his role at the State Postal Operations, he illustrates that customer service is top priority and of the upmost importance. His dedication and work ethic make him an extraordinary example of what a manager should be in state government. He is always willing to go the extra mile to make sure all customer concerns are answered promptly.

Wednesday, December 21, 2011

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> WILLIAM TWAROG EMPLOYEE
RECOGNITION CEREMONY

William Twarog worked for nearly ten years as a Regional Administrator in Lewiston for what was, at the time, the Bureau of Mental Retardation. Bill’s tenure with BMR was the continuation of a life long commitment to people with disabilities.

At the time of his death, Bill was working to significantly improve a nursing facility. He had stepped in as interim manager for a time in order to assure that the people with disabilities who lived in that home received the best care possible. Another agency was in the process of taking over the home’s operation due to significant program and fiscal issues, and he took a lead role in addressing this situation. Mr. Twarog’s life ended abruptly and violently during the course of this work. His death had tremendous impact on all those who knew him, worked with him, and loved him.

Bill was a man of tremendous personal conviction that was evidenced in everything he did in both his personal and professional life. He was compassionate, sensitive, and dedicated to improving the lives of people with mental illness. Both his leadership and his commitment to team work were an integral part of the man, Bill Twarog. He was able to motivate his staff and all of those who were privileged enough to know him. He was fiercely proud of the accomplishments of others, with a remarkable humility about the contributions he made. His ability as a leader was seen in many ways. He had an uncanny ability to get people from divergent interests and needs to work together on common issues, a hallmark of both his personal and professional life.

Relationships were very important to Bill. He had an unflagging interest in his staff and his peers, always taking time to ask about personal details in the lives of those who meant something to him.

Bill chose public service as a way to fulfill his personal vision of helping fellow citizens. He understood the essence of being a steward of the public trust and died protecting it.

We remember him for the gifts that he gave – promoting quality services, listening to consumer voices and providing a role model for excellence in management.

The William Twarog Award was created to honor and remember Bill and his work by annually honoring state employees who represent these same qualities.

> 2011 Governor's Manager-Employee of the Year Awards Ceremony photo

> Joyce Oreskovich, Director
Bureau of Human Resources

> Andy Giroux, Central Services Manager (Manager)
Department of Administrative & Financial Services

Andy is the ultimate professional in his field. In his role at the State Postal Operations, he illustrates that customer service is top priority and of the upmost importance. His dedication and work ethic make him an extraordinary example of what a manager should be in state government. He is always willing to go the extra mile to make sure all customer concerns are answered promptly.

> Howard Clary, Information Systems Business Manager (Employee)
Department of Administrative & Financial Services

Since the statewide consolidation of OIT, Howard has conducted monthly meetings with representatives from all agencies to discuss the OIT Billing System. The OIT Billing System needed a major overhaul by automating information, correcting inventory and redefining services. Throughout the process, Howard included the agencies in the discussions, listened to issues, and considered suggestions. He has also met with agencies to discuss their specific concerns and worked with the agencies to find solutions. Howard’s leadership helped foster communication and teamwork, which provided an opportunity for departments to work together to improve state government.

> Henry Jennings, Pest Control Board Director (Manager)
Department of Agriculture, Food and Rural Resources

Henry is the type of manager who is willing to provide assistance, guidance, or to just listen; whatever the situation may require. He has the ability to see to the core of an issue and provide just the right support and direction. Henry’s tactfulness serves the department well whether he is communicating with legislators, stakeholder groups, or members of the public. Henry’s work ethic, the belief and trust in his employees, and the value he places on working as a team fosters an atmosphere where mistakes are viewed as learning opportunities, thinking “out of the box” is encouraged, and each person’s contribution is valued. Henry makes the BPC and Maine Department of Agriculture a great place to work.

Andy Giroux, Central Services Manager (Manager)
Department of Administrative & Financial Services

Andy is the ultimate professional in his field. In his role at the State Postal Operations, he illustrates that customer service is top priority and of the upmost importance. His dedication and work ethic make him an extraordinary example of what a manager should be in state government. He is always willing to go the extra mile to make sure all customer concerns are answered promptly.

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