SmugMug
Home | Login | Help |
 
|View Cart
catspaw  > catspaw > FAQ

Frequently Asked Questions



  • When are photos posted online?
    I start uploading as soon as I get home from an event. However, since they are typically broken down into different categories and galleries, the total upload time can take up to two days.

  • How do I order prints?
    There is a 'Buy' button on each gallery page where photos are for sale.

  • How do I order a package of different prints at a discount?
    Packages of prints are not available ... yet! Look for them later on this year.

  • What are the costs for prints?
    The prices for prints and a few other items can be found at:
    Clinics, Conventions and other private events will often receive discount pricing. Click the 'buy' button in those galleries to view available prices.

  • Can I get a CD/DVD of images?
    Images are available for purchase and can be downloaded right online. If this does not work for you, arrangements can be made for a CD or DVD copy.

  • What are the return policies on the prints?
    SmugMug has two different printers, both of which have EXCELLENT return policies (too red, too dark, etc). More details about this can be found at:

  • What are your hourly rates for portraits/special events/parties/weddings?
    Rates will vary on the type of shoot, how long, travel times, and how much is involved. Quotes or bids can be provided on request.

  • How long are photos online for?
    Forever.

  • How fast do I get my order?
    Most photos ship from the east coast, but there is a 5 day built in delay. This allows time for me to process the photo and make it as nice as possible before sending it to the printers. However, this will typically be done within a day or two, not the full 5 days. I will send you an e-mail when the order is sent out.

  • I want to use my photos on my website, ad or other publication? What do I purchase?
    There are two types of electronic downloads. These also apply if you buy a print and scan it in for your own use.

  • Why do these photos cost more than one hour photo prints at Wal-Mart or Walgreens?
    These prints are professionally hand corrected and calibrated before they are sent to you. This nearly always results in a much better quality of print, in both colors, hues, saturation, as well as overall details in the image. Ask me at any event and I can show you copies of the same image from different printers for comparison purposes.

  • Do you have other print sizes?
    Irregular sized prints are available, let me know what you are specifically looking for.

  • I have another question that isn't answered here.
    Please feel free to contact me directly.
  • This is a brand new gallery with no photos.

    News | Browse | Keywords | Communities | Forum | Wiki | ClubSmug | Prints & Gifts | Shopping Cart | Login
    Terms | Privacy | About Us | Contact SmugMug | Blogs | API | Affiliates | © 2009 SmugMug, Inc.
    Comments | Info | Keywords

    | hide gallery comments

    New comment: Requires approval

    Name: 
    Email: 
    Link: 
    Connect  Connect with Facebook


    Rating: stars
    To foil spammers, enter this code: copy this text in this box: Code unreadable?